Case Study
DiagnostX Deemed Essential Radio Maintenance Solution for Cobb County’s Two-Way Radios
Executive Summary
Cobb County Government
Industry: Public Safety
Location: Marietta, Georgia
Number of Radios: 5,000
Challenge
- To determine if an issue exists with a particular radio or the land mobile radio (LMR) system
Solution
- Implemented the use of DiagnostX to pinpoint radios in jeopardy of failure
Results
- Detects radios performing poorly before the user complains of a problem
Background
The Cobb County Department of Public Safety (DPS) was created by the County’s Board of Commissioners in 1993. It has over 1,500 employees providing service to approximately 700,000 citizens.
The Department of Public Safety is responsible for nine divisions that report to the Director of Public Safety which include the Police Department, Fire and Emergency Services, 911 Emergency Communications, 800 MHz Radio System, Animal Control, the DPS Training Unit, Internal Affairs Unit, Administrative Division and the Public Safety Village. They currently have 5,000 radios in use on their LMR system.
“Our department would spend a great deal of time chasing down specific issues with the radio system that were not valid. DiagnostX revealed the problem was not with the system but with individual radios”
Tracy Roberts, former Radio System Manager, Cobb County Department of Public Safety
Executive Summary
Cobb County Government
Industry: Public Safety
Location: Marietta, Georgia
Number of Radios: 5,000
Challenge
- To determine if an issue exists with a particular radio or the land mobile radio (LMR) system
Solution
- Implemented the use of DiagnostX to pinpoint radios in jeopardy of failure
Results
- Detects radios performing poorly before the user complains of a problem
Background
The Cobb County Department of Public Safety (DPS) was created by the County’s Board of Commissioners in 1993. It has over 1,500 employees providing service to approximately 700,000 citizens.
The Department of Public Safety is responsible for nine divisions that report to the Director of Public Safety which include the Police Department, Fire and Emergency Services, 911 Emergency Communications, 800 MHz Radio System, Animal Control, the DPS Training Unit, Internal Affairs Unit, Administrative Division and the Public Safety Village. They currently have 5,000 radios in use on their LMR system.
“Our department would spend a great deal of time chasing down specific issues with the radio system that were not valid. DiagnostX revealed the problem was not with the system but with individual radios”
Tracy Roberts, former Radio System Manager, Cobb County Department of Public Safety